Upskilling local government for the AI and digital era

Local government is entering a digital and AI-driven future — but without investing in workforce capability, technology alone won’t deliver. 

Councils face rising demand, tighter budgets and increasingly complex public service challenges — yet digital technology and AI offer major opportunities to work smarter and improve outcomes. The barrier is skills. This report shows how targeted upskilling can bridge that gap.

Drawing on insight from Socitm, Multiverse and case studies from Cheshire West and Chester Council and Essex County Council, it highlights practical, affordable approaches that build digital confidence, boost productivity and unlock the real value of AI. 

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